Terms of service
Shipping Policy
At EmberWorks, we aim to make your ordering and delivery experience simple and reliable.
This Shipping Policy explains our estimated processing and delivery times, tracking information, and what to do if there is an issue with your shipment.
Order Processing
Orders are typically processed before being handed off to the shipping carrier.
Processing times may vary during periods of high order volume, holidays, promotions, or other unexpected circumstances.
Once your order has shipped, you may receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
3–7 business days
Delivery times are estimates and may vary depending on your location, carrier conditions, weather, holidays, customs, or other circumstances outside our reasonable control.
Business days generally do not include weekends or major holidays.
Shipping Confirmation & Tracking
Once your order has shipped, we may send you a confirmation email containing your tracking information.
Tracking updates can sometimes take time to appear after a shipping label has been created.
If your tracking information has not updated for several days, contact us at:
Please include your order number so we can assist you more efficiently.
Shipping Delays
While most orders arrive within the estimated delivery window, occasional delays may occur.
Possible causes include:
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Carrier delays
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Severe weather
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Holiday shipping volume
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Customs processing
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Incorrect or incomplete shipping information
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Transportation disruptions
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Unexpected fulfillment delays
If your order is delayed beyond the expected timeframe, contact support@emberworksshop.com and we will help review the status of your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully review your shipping details before completing checkout.
If you notice an error after placing your order, contact us at support@emberworksshop.com as soon as possible.
We will do our best to update your information before the order ships, but we cannot guarantee that changes can be made once processing or fulfillment has begun.
EmberWorks is not responsible for delivery issues caused by incorrect or incomplete shipping information provided during checkout.
Failed or Returned Deliveries
If a shipment is returned because of an incorrect address, failed delivery attempt, refusal of delivery, or another issue outside our control, please contact us at support@emberworksshop.com.
Additional shipping costs may apply if an order needs to be shipped again.
Lost Packages
If tracking shows unusual delays or you believe your package may have been lost in transit, contact:
Please provide your order number and any available tracking information.
We may review the shipment with the carrier before determining the appropriate resolution.
Packages Marked Delivered
If your tracking information shows that your order was delivered but you cannot locate it, we recommend first:
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Checking around the delivery location
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Checking with other members of your household
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Checking with neighbors where appropriate
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Allowing a short additional period in case the carrier marked the package delivered before final delivery
If you still cannot locate your package, contact support@emberworksshop.com with your order number.
We will help review the available tracking information and determine the next appropriate steps.
Damaged Packages
If your order arrives damaged, contact us as soon as possible at:
Please include your order number and clear photos of the damaged product and packaging when possible.
We will review the issue and work with you toward an appropriate replacement or refund in accordance with our Return & Refund Policy.
Multiple-Item Orders
Orders containing multiple products or quantities may occasionally arrive in more than one shipment.
If your order is shipped separately, you may receive multiple tracking numbers.
Receiving only part of an order does not necessarily mean the remaining items are missing.
Delivery Estimates
All delivery dates and timeframes displayed on our website, at checkout, or in order communications are estimates unless expressly stated otherwise.
We cannot guarantee delivery on a specific date.
30-Day Guarantee
Eligible EmberWorks purchases are covered by our 30-day return guarantee.
For information regarding returns, refunds, damaged products, or other order issues, please review our Return & Refund Policy or contact our support team.
Contact Us
For questions regarding shipping, tracking, delivery, or your order, contact us at: