Privacy Policy

At EmberWorks, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, contact us, or otherwise interact with our store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, including:

• Name

• Email address

• Billing and shipping information

• Order and purchase details

• Payment-related information

• Customer service communications

• Any other information you voluntarily provide

Payment information is generally processed securely by our payment providers and is not stored directly by EmberWorks.

We may also automatically collect certain technical information when you use our website, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Referring website

• Approximate location

• Website activity and interaction data

• Cookies and similar technologies

How We Use Your Information

We may use your information to:

• Process and fulfill orders

• Provide shipping and order updates

• Process returns, refunds, and exchanges

• Respond to customer service requests

• Communicate with you about your purchase

• Improve our website, products, and customer experience

• Detect and prevent fraudulent or unauthorized activity

• Maintain the security of our store

• Comply with legal and regulatory requirements

• Provide marketing communications where permitted by law

Order Processing

When you place an order with EmberWorks, we collect the information necessary to process your payment, fulfill your order, arrange shipping, and provide customer support.

We may share necessary information with third-party service providers involved in completing your order, such as payment processors, fulfillment providers, and shipping carriers.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to help operate the website, remember your preferences, understand how visitors use our store, and improve our services.

Cookies may also be used for advertising, analytics, fraud prevention, and personalization.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

Shopify

Our store may be hosted through Shopify, which provides the e-commerce platform that allows us to sell our products and services.

Shopify may process certain personal information when you interact with our store, including information necessary to operate the website, process orders, prevent fraud, and provide payment services.

Your information may be processed in accordance with Shopify's own privacy practices and policies.

Payment Providers

We use third-party payment processors to securely process payments.

When you make a purchase, your payment details may be provided directly to the applicable payment processor. EmberWorks does not generally receive or store your complete credit card information.

How We Share Information

We may share personal information with trusted third parties when necessary to operate our business, including:

• Shopify and e-commerce service providers

• Payment processors

• Shipping and fulfillment providers

• Analytics providers

• Marketing and advertising platforms

• Fraud prevention and security providers

• Customer support service providers

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or website.

We do not sell personal information for money.

Certain advertising or analytics activities may be treated as "sharing" or "selling" under some privacy laws. Where required, you may have the right to opt out of these activities.

Marketing Communications

If you choose to receive promotional emails or marketing communications from EmberWorks, we may use your email address to send you product information, promotions, announcements, and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option contained in the email.

Even if you unsubscribe from marketing communications, we may still send you transactional messages related to your orders, account, returns, refunds, or customer service requests.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services

• Complete transactions

• Maintain business and financial records

• Resolve disputes

• Prevent fraud

• Meet legal, tax, accounting, or regulatory requirements

When information is no longer required, we may delete, anonymize, or securely dispose of it.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information.

However, no website, internet transmission, or electronic storage system is completely secure. We cannot guarantee absolute security of your information.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request information about how your data is used

• Object to or restrict certain processing

• Opt out of certain advertising or data-sharing activities

• Withdraw consent where processing is based on consent

To submit a privacy request, contact us at support@emberworksshop.com.

We may need to verify your identity before completing certain requests.

California Privacy Rights

California residents may have additional rights under applicable privacy laws, including the right to request information about the personal information we collect, use, disclose, sell, or share.

Eligible California residents may also have the right to request deletion or correction of personal information and to opt out of certain forms of sale or sharing.

To exercise an applicable privacy right, contact:

support@emberworksshop.com

We will not discriminate against you for exercising your privacy rights.

Children's Privacy

Our website and products are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, contact us at support@emberworksshop.com so we can review and address the matter.

International Visitors

If you access our website from outside the country where our service providers operate, your personal information may be transferred to and processed in other countries.

These countries may have data protection laws that differ from those in your location.

Where required, we and our service providers take appropriate measures to protect personal information transferred internationally.

Third-Party Links

Our website may contain links to third-party websites or services.

EmberWorks is not responsible for the privacy, security, content, or practices of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal requirements.

Any updated version will be posted on this page. Your continued use of our website after changes are posted indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, contact us at:

support@emberworksshop.com