Return & Refund Policy

At EmberWorks, we want you to feel confident in your purchase. If you're not satisfied with your Blackout Bulb order, we offer a 60-day return guarantee.

60-Day Return Guarantee

You may request a return within 60 days of receiving your order.

To be eligible for a return, your item should be:

• In the same general condition in which you received it

• Free from excessive damage or misuse

• Returned with any original components or packaging still available

Opening or briefly testing your Blackout Bulb does not automatically make it ineligible for return.

To start a return, contact us at support@emberworksshop.com with your order number and the reason for your return.

Please do not send a return before contacting us. Our support team will provide the appropriate return instructions.

Refunds

Once your return is received and reviewed, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear on your account.

Original shipping charges, if any, are generally non-refundable unless the order arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

If your Blackout Bulb arrives damaged, defective, or you receive the wrong item, contact us at support@emberworksshop.com as soon as possible.

Please include:

• Your order number

• A brief description of the issue

• Photos or video showing the problem, when applicable

If the issue is confirmed, we will work with you to provide an appropriate replacement or refund.

Exchanges

If you would like to exchange an item, contact support@emberworksshop.com.

The fastest option may be to return the original item and place a new order once your return has been approved.

Return Shipping

Unless your product arrived damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

We recommend keeping your return tracking information until your return has been successfully processed.

Cancellations

If you need to cancel or change your order, contact support@emberworksshop.com as soon as possible.

We will do our best to accommodate your request. However, once an order has entered processing or has already shipped, we may not be able to cancel or modify it.

Lost or Missing Refunds

If you have received confirmation that a refund was issued but have not yet received it, please first allow your bank or payment provider additional processing time.

If the refund still does not appear, contact us at support@emberworksshop.com and we'll be happy to assist.

Contact Us

For any questions about returns, refunds, damaged products, or your order, contact our customer support team at:

support@emberworksshop.com

We aim to make every return and refund request as straightforward as possible.