Shipping policy

Grillzap Shipping Policy

Last Updated: August 4, 2026

Order Processing

All orders are processed within 24 hours of purchase (excluding weekends and holidays). Once your order is processed, you'll receive a confirmation email with your order details.

Shipping Times

Orders ship within 3–7 business days from the date of purchase. Delivery times may vary slightly depending on your location and the shipping carrier.

Shipping Rates

We offer free U.S. shipping on all orders. Any current shipping promotions or rates will be clearly displayed at checkout.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way. If you don't receive tracking information within 7 business days of your order, please contact us.

Shipping Delays

While we do our best to get your Grillzap to you quickly, occasional delays can happen due to high order volume, weather, carrier issues, or other circumstances outside our control. We appreciate your patience and will do our best to keep you updated if any delays occur.

Where We Ship

We currently ship to addresses within the United States. If you're outside the U.S. and interested in ordering, reach out to our support team and we'll let you know if international shipping is available.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible so we can try to update it before it ships.

Lost or Stolen Packages

If tracking shows your package was delivered but you haven't received it, please check with neighbors or your local carrier first. If you're still unable to locate it, contact us and we'll help figure out next steps.

Questions?

If you have any questions about your order or shipping, reach out to our support team and we'll be happy to help.